Our policies

Privacy Policy

Effective 1 October 2026 · Updated to include Google Calendar

1. Who we are

Healer's Desk ("Healer's Desk", "we", "us") is a web app that helps energy healers manage client intake forms, energy scans, healing sessions, payment records and progress reports. You can reach us at healersdesk@gmail.com or +91-950-983-1551.

This policy is written to meet the requirements of India's Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as they apply.

2. Healers and their clients

Two kinds of people have information on Healer's Desk:

• Healers, who sign in with Google and run a desk.
• Clients, whose details a healer adds, or who fill in a healer's intake form or send feedback from a progress report.

Each healer decides what client information to collect and why. For client information, the healer is responsible for it (the "data fiduciary" under Indian law) and Healer's Desk stores and processes it on the healer's behalf. If you are a client, your healer is your first point of contact for questions about your information; you may also contact us and we will help.

3. What we collect

About healers:

• From Google sign-in: your name, email address and profile picture. We never receive your Google password.
• What you enter: your name, practice name, WhatsApp number, city and chosen intake link.
• Technical information our hosting providers log automatically, such as IP address, browser type and the time of requests, used for security and to keep the service running.
• If you choose to connect Google Calendar: the email address of the Google account you connect, and a permission token from Google (stored encrypted) that lets Healer's Desk manage the one calendar it creates for you.

About clients (entered by the healer or submitted through the healer's intake form):

• Contact and personal details: name, WhatsApp number, email, date of birth, gender, occupation and city.
• Wellbeing information: concerns, symptoms and their intensity, goals, and medical history or conditions the client chooses to share. This is sensitive personal information and is collected only with the client's consent on the intake form or as recorded by the healer.
• An optional photograph, used by the healer for distance healing.
• Session records: energy scans and observations, healing dates, healer's notes and comments, case fees and payment records, and feedback the client sends.

4. How we use information

• To provide Healer's Desk: show each healer their own desk, deliver intake forms to the right healer, and display progress reports that a healer chooses to share.
• To sign healers in securely and keep accounts safe.
• To answer support requests and send important service notices (for example, a change to these policies).
• To comply with the law and respond to valid legal requests.

We do not sell personal information, rent it, use client records for advertising, or contact a healer's clients for our own purposes. Healer's Desk staff do not view client records, except when a healer asks us for help with a specific problem, or when required to investigate abuse or comply with the law.

5. Google Calendar

Connecting Google Calendar is optional. If a healer connects it, Healer's Desk asks Google for permission to create a separate calendar called "Healer's Desk" in that healer's Google account, and to add, change and delete events in that calendar only. Healer's Desk cannot see, read or change any other calendar or event in the healer's Google account.

For each healing session, the event contains the client's name, the date and time, any session notes the healer wrote, and a link back to My Healing Desk. Events are created, updated or deleted when the healer schedules, edits, completes, cancels or deletes a session. The healer can change the session length and reminder, and can disconnect at any time from Desk settings (and choose to remove the "Healer's Desk" calendar). Disconnecting revokes our access with Google. You can also remove access from your Google Account at myaccount.google.com/permissions.

Google API Services User Data Policy. Healer's Desk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google data only to show and keep the healer's own sessions up to date in their calendar. We do not sell it, use it for advertising, use it to train AI models, or let people read it except with the healer's permission for support, for security, or where the law requires.

6. Who we share it with

We use trusted service providers to run Healer's Desk. They process information only to provide their service to us:

• Supabase, for the database, sign-in and private photo storage.
• Vercel, for hosting the website.
• Google, for "Sign in with Google" and, if you connect it, Google Calendar.
• jsDelivr and Google Fonts, which deliver the app's code libraries and fonts to your browser and may see your IP address when they do.

These providers may store or process data on servers outside India. We choose providers that protect data with industry-standard security. We may also disclose information if required by law, court order or a government authority acting lawfully, or to protect the safety of any person.

A shared progress report link shows only the client's first name, healer and practice name, scan results, number of healings and any comments the healer chooses to share. It never shows medical history, private notes, phone numbers or fees. The healer can switch the link off at any time.

7. Security and storage

• All traffic to Healer's Desk is encrypted using HTTPS.
• Each healer's records are protected by database-level access rules, so a healer can only read and change records on their own desk.
• Client photos are kept in private storage and are opened only through short-lived links inside the healer's desk.
• Sign-in is handled by Google; we do not store passwords.

No online service can be perfectly secure. Healers should keep their Google account protected (for example with two-step verification) and sign out on shared devices. If we become aware of a breach affecting personal data, we will inform affected healers and the authorities as the law requires.

8. How long we keep information

We keep a healer's desk and its records for as long as the account is active. A healer can delete individual client records at any time, and can delete their whole desk from Desk settings → Delete my desk, which removes the desk, every client record, every photo and the Healer's Desk login. Deleted information is removed from our live systems immediately and may remain in encrypted backups for a limited period (normally up to 30 days) before it is overwritten. We may keep limited information longer where the law requires it.

9. Your rights

Subject to applicable law, you can ask to access, correct, update or erase your personal information, withdraw consent you have given, and raise a grievance. You may also nominate another person to exercise these rights if you die or become unable to do so.

• Healers can correct details in Desk settings, download all their data as a file, or delete their desk themselves.
• Clients should first ask their healer, who can correct or delete their record. If you can't reach your healer, write to us and we will help.

Withdrawing consent does not affect what was done before you withdrew it. We will reply to requests within 30 days.

10. Children

Healers must be at least 18 years old to create a desk. A healer may keep records for a client under 18 only with the verifiable consent of that child's parent or lawful guardian, which the healer is responsible for obtaining.

11. Cookies and browser storage

Healer's Desk uses your browser's storage to keep you signed in and to remember small preferences (such as whether amounts are hidden). We do not use advertising or tracking cookies.

12. Changes to this policy

We may update this policy as the service or the law changes. We will change the effective date above and, for significant changes, tell healers inside the app or by email before the change takes effect.

13. Grievance Officer and contact

If you have a question, request or complaint about your personal information, please contact our Grievance Officer. We will acknowledge your message within 48 hours and aim to resolve it within 30 days.

Terms & Conditions of Use

Effective 1 October 2026

1. Accepting these terms

By signing in to Healer's Desk, or by using an intake form or progress report hosted on it, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy above. If you do not agree, please do not use Healer's Desk.

2. Your account

• You must be at least 18 years old and able to enter into a binding contract under Indian law.
• You sign in with your own Google account. Each Google account has one desk. Keep your Google account secure; you are responsible for activity on your desk.
• The information you give about yourself and your practice must be accurate. Your intake link must not impersonate another person or practice.

3. Your responsibilities as a healer

• Collect client information only with the client's informed consent, use it only to support their healing, and keep it confidential.
• Comply with the laws that apply to you and your practice, including data protection and consumer protection laws.
• Share a progress report link only with the client it belongs to (or someone they authorise), and switch it off when it is no longer needed.
• Respond to your clients' requests to see, correct or delete their information.
• Tell your clients your own session fees and your own cancellation and refund terms.

4. Not a medical service

Healer's Desk is a record-keeping and communication tool. It does not provide healing, medical advice, diagnosis or treatment, and does not check or endorse any healer's qualifications. Energy healing practices, including Pranic Healing, are complementary and do not replace care from a qualified medical professional. Healers must not use Healer's Desk to tell clients to stop or avoid medical treatment, or to promise cures.

5. Acceptable use

You must not:

• use Healer's Desk for anything unlawful, harmful, fraudulent or misleading;
• upload information about people without a lawful basis, or content that is obscene, hateful or infringes anyone's rights;
• try to access another healer's desk, test or break our security, or overload the service;
• copy, resell or reverse engineer the service, or use automated tools to scrape it;
• send spam or unsolicited messages through intake forms or report links.

We may suspend or close a desk that breaks these rules, putting safety and the law first. Where reasonable, we will tell you first and give you a chance to download your data.

6. Your data

You own the information on your desk. You give Healer's Desk permission to store, process and display it only as needed to run the service for you, as described in the Privacy Policy. You can download it or delete it at any time from Desk settings.

The Healer's Desk name, logo, design and software belong to Healer's Desk. You may not use them except to use the service as intended.

7. Fees

Healer's Desk is currently free. We may introduce paid plans or features in future. We will tell you the price and what is included before you are charged, and you will never be moved to a paid plan without choosing it. Paid plans are covered by the Refund & Cancellation Policy below. Prices will be in Indian Rupees and include applicable taxes unless stated otherwise.

8. Availability and changes

We work to keep Healer's Desk available and your data safe, but the service is provided "as is" and "as available". It may occasionally be unavailable for maintenance, updates or reasons beyond our control, including outages at our service providers. We may improve, change or remove features over time; if we plan to stop the service entirely, we will give at least 30 days' notice so you can download your data.

9. Limitation of liability

To the extent the law allows, Healer's Desk is not liable for any indirect, incidental or consequential loss, loss of profits or business, or for decisions healers or clients make about health or healing. Healer's Desk is not responsible for the services a healer provides to clients, or for payments between them. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or ₹1,000 if you have paid nothing. Nothing in these Terms limits liability that cannot be limited by law.

You agree to indemnify Healer's Desk against claims arising from your practice, your treatment of client information, or your breach of these Terms.

10. Ending your use

You can stop using Healer's Desk at any time and delete your desk from Desk settings. We may end or suspend your access if you seriously or repeatedly break these Terms, or if required by law. Sections that by their nature should continue (such as ownership, liability and governing law) survive after your use ends.

11. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern informally. Any dispute that cannot be resolved this way will be subject to the exclusive jurisdiction of the courts at New Delhi, India.

12. Changes and contact

We may update these Terms. We will change the effective date and, for significant changes, tell you in the app or by email before they apply. Continuing to use Healer's Desk after that means you accept the updated Terms. Questions: healersdesk@gmail.com · +91-950-983-1551.

Refund & Cancellation Policy

Effective 1 October 2026

1. Current pricing

Healer's Desk is free to use at present. No payment is taken to create or use a desk, so there is nothing to refund today. If you have been charged by anyone claiming to be Healer's Desk, please contact us straight away.

2. Cancelling a paid plan

If paid plans are introduced:

• Plans will be billed in advance for each billing period (for example, monthly or yearly).
• You can cancel at any time from Desk settings or by emailing healersdesk@gmail.com from the email address on your desk.
• After you cancel, your plan will not renew. You keep paid features until the end of the period you have already paid for, and your desk and data remain available on the free plan.

3. When refunds apply

You will receive a full refund for a paid plan if:

• you ask within 7 days of your first-ever payment for a plan;
• you were charged twice for the same period, or charged an incorrect amount;
• you were charged for a renewal after you had cancelled; or
• a fault on our side made the paid features unavailable for more than 72 hours in a row during your billing period (in this case we may refund the affected portion instead).

Apart from these cases, payments are not refundable for partly used billing periods, unused time after cancellation, or a change of mind after the first 7 days.

4. How to request a refund

• Email healersdesk@gmail.com from the email address on your desk, with the payment date, amount and transaction or order ID.
• We will acknowledge your request within 2 working days and tell you whether it is approved.
• Approved refunds are issued to the original payment method within 7 working days. Your bank or payment provider may take a further 5–10 working days to show it in your account.

5. Payments for healing sessions

Healer's Desk does not collect or process payments between healers and their clients. The "Energy exchange" section is a private record that healers keep of what clients have paid them. Fees, cancellations and refunds for healing sessions are agreed directly between the client and their healer, and Healer's Desk is not responsible for them. Clients with a question about a session payment should contact their healer.

6. Closing your desk

You can delete your desk at any time from Desk settings → Delete my desk. This permanently removes your desk, client records and photos. Please download your data first if you want to keep a copy.

7. Contact